Auto Refinance Questions | Refinance FAQ - OpenRoad Lending

Auto Refinance Questions | FAQs


Do you have questions about the OpenRoad Lending refinance process? You’ll find many of the answers you’re looking for in our helpful FAQ’s. Refinancing your existing auto loan is a way to help you lower your monthly payment. If you like your vehicle, but not the payment, refinancing is right for you.

 

 Before You Apply

How can I contact OpenRoad Lending with any questions about the OpenRoad eCheck® process or my dealer requirements?

Please call us toll-free at 888-536-3024 during our business hours to speak with a Funding Care Agent so that we can answer any questions.

Can I trade in my current vehicle when using my OpenRoad eCheck®?

Yes, payoff procedures are usually the same regardless of how you finance your vehicle. If you trade in your vehicle when purchasing another vehicle from a dealer, the dealer will handle the payoff. After you negotiate the price of your trade-in and the price of the vehicle that you wish to purchase, the dealer will close the sale and agree to handle the payoff on your trade-in. You may include “negative equity” from your trade-in in your new OpenRoad auto loan as long as your total loan amount is within the maximum loan amount and LTV guidelines outlined in your OpenRoad eCheck® package. “Negative equity” means that you owe more on the vehicle you’re trading in than the dealer is willing to credit you for it. Call us at 888-536-3024 to let us help you navigate your purchase.

What can be included in the amount of my OpenRoad eCheck®?

Your OpenRoad eCheck® allows you to borrow any amount between the minimum and maximum loan amounts (subject to your LTV limit). You may include purchase price of the vehicle, tax, title, license, registration or lien-filing fees, gap insurance, extended warranty/service contracts, and other fees associated with the purchase of a vehicle from a dealer.We also offer warranty/service contracts and gap insurance so ask us about special pricing for OpenRoad customers.

What if the dealer is reluctant to accept or has questions about my OpenRoad eCheck®?

OpenRoad Lending guarantees payment of the eCheck if all customer and dealer requirements have been verified. Please have a dealer call us toll free at 888-536-3024 and speak to a Funding Agent with any questions.

If I get offered a lower interest rate or lower payment at the dealership, why should I still consider using OpenRoad Lending?

Financing with OpenRoad Lending may still be a better option over the life of your loan. Special interest rate promotions (including 0% and other low rate financing offers) can be attractive if they are offered for the vehicle you are purchasing and if the other loan terms meet your needs. In many cases, you will also have the option of taking a cash rebate instead of special rate financing. Financing with OpenRoad and taking the cash rebate may be a better alternative to the low rate financing option. Our loan calculators can help you compare your alternatives so that you can choose the option that is best for you.

Will I need to fill out another credit application at the dealership?

No. You are pre-approved for auto financing and you are not required to complete a separate credit application at the dealership.In fact you should not complete another application as that could have an adverse affect on your overall credit standing because the dealership will pull your credit at least one time.

What is LTV (Loan to Value)?

Loan-to-Value represents the amount of money you are borrowing divided by the value of the car being financed. For new vehicles, LTV is calculated by dividing your loan amount by the vehicle’s MSRP price. For used vehicles, LTV is calculated by dividing your loan amount by the Kelley Blue Book or NADA retail value (depending on your state in which you live).

How do I use my OpenRoad eCheck® at the dealership?

To help ensure a fast and easy process, please be sure that you have submitted any documentation requirements before taking your OpenRoad eCheck® to the dealership to purchase a vehicle. Once your OpenRoad eCheck®is activated for use and you are ready to purchase a vehicle, simply make the eCheck payable to the dealer for an amount up to the maximum loan amount (subject to your LTV limit).

If I decide not to use my OpenRoad eCheck®, what should I do?

Your OpenRoad eCheck® is non-binding until you purchase a vehicle. You are under no obligation to use your OpenRoad eCheck® or loan package. You may consider retaining your OpenRoad Lending documents until you have made your final financing decision to give yourself the maximum flexibility in choosing the right option for you. If you decide to not use them, please simply dispose of the documents safely. You do not need to contact us to cancel your loan application or documents. Remember your loan approval is good for 30 days.

What do I do if I want to increase my approval amount?

Please call us at 888-536-3024 during business hours to request a different loan term or higher maximum loan amount. If you qualify, we will need to send you instructions on how to download a new OpenRoad eCheck® package.

 

After you are Approved

How can I contact OpenRoad Lending with any questions about the OpenRoad eCheck® process or my dealer requirements?

Please call us toll-free at 888-536-3024 during our business hours to speak with a Funding Care Agent so that we can answer any questions.

Can I trade in my current vehicle when using my OpenRoad eCheck®?

Yes, payoff procedures are usually the same regardless of how you finance your vehicle. If you trade in your vehicle when purchasing another vehicle from a dealer, the dealer will handle the payoff. After you negotiate the price of your trade-in and the price of the vehicle that you wish to purchase, the dealer will close the sale and agree to handle the payoff on your trade-in. You may include “negative equity” from your trade-in in your new OpenRoad auto loan as long as your total loan amount is within the maximum loan amount and LTV guidelines outlined in your OpenRoad eCheck® package. “Negative equity” means that you owe more on the vehicle you’re trading in than the dealer is willing to credit you for it. Call us at 888-536-3024 to let us help you navigate your purchase.

What can be included in the amount of my OpenRoad eCheck®?

Your OpenRoad eCheck® allows you to borrow any amount between the minimum and maximum loan amounts (subject to your LTV limit). You may include purchase price of the vehicle, tax, title, license, registration or lien-filing fees, gap insurance, extended warranty/service contracts, and other fees associated with the purchase of a vehicle from a dealer.We also offer warranty/service contracts and gap insurance so ask us about special pricing for OpenRoad customers.

What if the dealer is reluctant to accept or has questions about my OpenRoad eCheck®?

OpenRoad Lending guarantees payment of the eCheck if all customer and dealer requirements have been verified. Please have a dealer call us toll free at 888-536-3024 and speak to a Funding Agent with any questions.

If I get offered a lower interest rate or lower payment at the dealership, why should I still consider using OpenRoad Lending?

Financing with OpenRoad Lending may still be a better option over the life of your loan. Special interest rate promotions (including 0% and other low rate financing offers) can be attractive if they are offered for the vehicle you are purchasing and if the other loan terms meet your needs. In many cases, you will also have the option of taking a cash rebate instead of special rate financing. Financing with OpenRoad and taking the cash rebate may be a better alternative to the low rate financing option. Our loan calculators can help you compare your alternatives so that you can choose the option that is best for you.

Will I need to fill out another credit application at the dealership?

No. You are pre-approved for auto financing and you are not required to complete a separate credit application at the dealership.In fact you should not complete another application as that could have an adverse affect on your overall credit standing because the dealership will pull your credit at least one time.

What is LTV (Loan to Value)?

Loan-to-Value represents the amount of money you are borrowing divided by the value of the car being financed. For new vehicles, LTV is calculated by dividing your loan amount by the vehicle’s MSRP price. For used vehicles, LTV is calculated by dividing your loan amount by the Kelley Blue Book or NADA retail value (depending on your state in which you live).

How do I use my OpenRoad eCheck® at the dealership?

To help ensure a fast and easy process, please be sure that you have submitted any documentation requirements before taking your OpenRoad eCheck® to the dealership to purchase a vehicle. Once your OpenRoad eCheck®is activated for use and you are ready to purchase a vehicle, simply make the eCheck payable to the dealer for an amount up to the maximum loan amount (subject to your LTV limit).

If I decide not to use my OpenRoad eCheck®, what should I do?

Your OpenRoad eCheck® is non-binding until you purchase a vehicle. You are under no obligation to use your OpenRoad eCheck® or loan package. You may consider retaining your OpenRoad Lending documents until you have made your final financing decision to give yourself the maximum flexibility in choosing the right option for you. If you decide to not use them, please simply dispose of the documents safely. You do not need to contact us to cancel your loan application or documents. Remember your loan approval is good for 30 days.

What do I do if I want to increase my approval amount?

Please call us at 888-536-3024 during business hours to request a different loan term or higher maximum loan amount. If you qualify, we will need to send you instructions on how to download a new OpenRoad eCheck® package.

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